How can we help you?

                                                                        Questions fréquemment posées

                                     Email Support: ywjfxb888@aliyun.com

                                            Monday-Friday 9am-5pm CEST

1.How do I return/ exchange my product?

        We believe in our products so if you’re not satisfied with your order placed through www.eu.beistravel.com, we will find a solution for you! The majority of our products can be returned within 45 days , To request a return, please visit our  Contactez-nous . Please note that the shipping fees for all orders are non-refundable. All items must be unused and with original tags attached.Refund will be issued back to your original method of payment and may take up to 10 business days to process. Please contact your bank or credit card company for more information regarding refunds. If you still have not received your refund, please contact us at hello@eu.beistravel.com.

2.Can I return or exchange my personalized items?

        Personalized items are made to order and cannot be exchanged or returned, but our product warranties still apply. Personalization is only available on new items

3. When will I receive my order?

        All orders have a 1-2 business day processing time at our warehouse before they hit the road. Once your order leaves our warehouse, how long it takes to deliver depends on your shipping method selected at checkout. If you choose our UPS Ground shipping option for the U.S. and Canada, and DPD for the UK, your order will arrive within 2-4 business days, depending on your location. You'll be charged for items in your order once they ship . Our warehouse team takes a much-deserved break on weekends and federal holidays, so orders placed on those days will be shipped the following business day. You can track the status of your order  ici

4.How long does it take to personalize my order?

            Because every item is personalized just for you, these pieces typically take 1 - 3 weeks to complete before they hit the road. Please keep in mind that selecting a faster shipping option will not impact the processing time of your order.

Please note that c ustom fabric will add processing time to your order.

5.What personalization services are available?

        We can provide fabric customization, logo customization, packaging customization, logo customization can be divided into screen printing, heat transfer printing, embroidery. Also welcome to sample customization.

          Like everything we make, our personalization offerings are made to last through the wear and tear of travel. We use permanent techniques like digital printing, embroidery, and laser-etching to ensure your personalization will stick with you. However, keep in mind that all personalization is subject to normal wear, just like the rest of your luggage.

7.Do you offer bulk discounts?

        As a direct-to-consumer company, we make and sell everything ourselves, which allows us to offer higher quality products at lower prices. It also means that we typically don’t offer sales or bulk discounts.

8.How can I get in contact with you?

          Head to our contact page , fill out the form, and we’ll get back to you as soon as possible—currently within 1-2 business days.D rop in any relevant details in your message, like an order number, photos, or anything else that might help, and we’ll be able to take care of it even faster.

9.How can I find out about new product launches?

            We love telling our customers about all the new ways to get Away. Subscribe to our newsletter for the latest updates ici .   We'll keep you posted on new product launches, limited edition collections, special collaborations, and more.